Effective Date: 13 May 2025

ABN: 47 973 575 233

Website: cmp.com.au

1. Overview

CMP is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

By using our website or engaging with our products and services, you consent to the practices outlined in this Privacy Policy.

2. What Information We Collect

We may collect the following types of personal information:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through third-party providers)
• Purchase history and order details
• Website usage data (e.g. cookies, IP address, browser type)
• Any other information you voluntarily provide via contact forms, email, or phone

We do not collect sensitive information unless required by law or with your explicit consent.

3. How We Collect Your Information

We collect your information in the following ways:

• When you place an order or make an enquiry via our website, phone, or email
• When you sign up for marketing communications or newsletters
• When you interact with our website, including through cookies and analytics tools
• When you provide feedback or contact our sales team

4. Why We Collect Your Information

We collect and use your personal information for purposes including:

• Processing and fulfilling orders
• Providing customer support
• Managing deliveries and returns
• Sending updates about orders or our services
• Sending marketing communications (if you opt in)
• Improving our website and user experience
• Meeting legal and regulatory requirements

5. Disclosure of Personal Information

We may disclose your personal information to:

• Third-party service providers (e.g. couriers, payment processors, IT support)
• Legal, regulatory, or government authorities, when required by law
• Our business partners or suppliers, where necessary to provide services to you

All third-party providers are required to handle your data in accordance with privacy laws and only for the purposes CMP specifies.

We do not sell or rent your personal information to third parties.

6. Storage and Security

We take reasonable steps to protect the personal information we collect from misuse, interference, loss, unauthorised access, modification, or disclosure.

Data is stored in secure physical and digital environments, with industry-standard safeguards such as firewalls, secure servers, encryption, and access controls.

7. Cookies and Website Tracking

CMP’s website uses cookies to improve user experience and collect non-personal analytical data (e.g. browsing patterns, page views).

You can choose to disable cookies through your browser settings, although doing so may impact your experience on our site.

8. Access and Correction of Your Information

You have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate, outdated, or incomplete data

To make a request, please contact us using the details in section 11. We may need to verify your identity before responding.

9. Marketing and Opt-Out

We may use your personal information to send you marketing messages about products, services, promotions, or news. You can opt out at any time by:

• Clicking the “unsubscribe” link in any email
• Contacting us at sales@cmp.com.au

We respect your choice and will promptly update your preferences.

10. Overseas Disclosure

CMP does not routinely disclose personal information to overseas recipients. If such disclosure is required for operational purposes (e.g. using international cloud storage providers), we will ensure it complies with Australian Privacy Principles.

11. Contact Us

If you have any questions, concerns, or complaints regarding your privacy or this policy, please contact:

CMP

📍 2/21 Kewdale Road, Welshpool WA 6106

📞 08 9353 1155

📧 sales@cmp.com.au

We will respond to all queries within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be published on our website with the effective date noted at the top.

Your continued use of our services after any update constitutes your acceptance of the revised policy.